Welcome to Tego Tickets! We are an online ticketing platform dedicated to bringing the world together through live experiences. Through our platform, mobile apps and services, we enable people all over the world to create, discover, share and register for events.
Tego Tickets’ websites and domains, including www.tegotv.com, and all of the webpages, subdomains, country level domain variants and subparts of those websites (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our free mobile applications, including without limitation, Tego Tickets Website and the Tego suite of Apps (collectively, the “Applications”) are offered, maintained and provided by Tego Tickets. We refer to all of these as our “Services.”.
Through the Services, Tego Tickets provides a simple and quick means for patrons who wish to make purchases of tickets, registrations or give donations from or to any posted events (including to free events).
The Services are being provided to you by, and you are entering into these Terms of Service with, Television Entertainment On-The-Go Limited with head office at 26 Queens Park West, First floor Room 1, , Port of Spain, Trinidad and Tobago, West Indies.
For purposes of these Terms of Service, Tego, Tego Tickets Ltd., as applicable, shall be referred to as “Tego Tickets,” “we” or “our.”
Tego Tickets is not the organizer or owner of the events listed for sale or registration on the Services. Tego Tickets provides the Services, which allow Organizers to list and promote their events, but all sales are made by the respective Organizer listed on the applicable event page. If an Organizer has elected to use Tego Tickets’ s Payment Processing Service, Tego Tickets also acts as the Organizer’s limited agent solely for the purpose of using its third-party payment providers to collect payments made by Attendees on the Services with respect to an event and passing such payments through to the applicable Organizer. It is the Organizer’s sole obligation to ensure that any event page posting on the Services and the nature and conduct of the underlying event meet all applicable local, state, provincial, national and other laws, rules and regulations, and that the goods and services described in any event page posting are delivered in a satisfactory manner.
Creating an account, listing an event and accessing the Services is free. We charge our fees only when you buy paid tickets or registrations. These fees may vary based on individual agreements between Tego Tickets and certain Organizers. Organizers ultimately choose if these fees will be passed along to Attendees and shown as “Fees” on the applicable event page or absorbed into the ticket or registration price and paid by the Organizer out of ticket and registration gross proceeds. The fees charged to Attendees may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfilment fees. Therefore, the fees paid by Attendees for an event are not necessarily the same as those charged by Tego Tickets to the applicable Organizer or the standard fees described on the Services to Organizers. In addition, certain fees are meant, on average, to defray certain costs incurred by Tego Tickets, but may in some cases include an element of profit and in some cases, include an element of loss. Tego Tickets does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.
Because all transactions are between an Organizer and its respective Attendees, Tego Tickets asks that all Attendees contact the applicable Organizer of their event with any refund requests. You can find help with getting a refund here. Organizers agree to post and maintain a refund policy on each event page and that refund policy will govern, provided that the refund policy must be consistent with Tego Tickets’ Attendee Refund Policy Requirements available here. If an Organizer has not responded to a refund request within two (2) business days or there is a dispute between an Organizer and an Attendee that cannot be resolved, either party may contact Tego Tickets. Tego Tickets may, in its discretion, attempt to mediate such dispute, however, Tego Tickets will have no liability for (a) an Organizer’s failure to give refunds; (b) Tego Tickets’ failure to mediate a dispute; or (c) Tego Tickets’ decision if it does mediate the dispute.
As part of certain registration processes on the Services, you will create an account or change or add information about your account. You agree (a) to provide true, accurate, current and complete information about yourself, or if you are using the Services on behalf of an entity, the entity, as prompted by each Service registration form (the “Registration Data”); and (b) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. In the event of any dispute between two or more parties as to account ownership, you agree that Tego Tickets shall be the sole arbiter of such dispute in its discretion and that Tego Tickets’ decision (which may include termination or suspension of any account subject to dispute) shall be final and binding on all parties.
You are responsible for maintaining the confidentiality of your password and account details and are fully responsible for all activities that occur under your account, including without limitation, all actions by sub-users registered under your account. You agree to immediately notify Tego Tickets of any unauthorized use of your password or account or any other breach of security.
The Tego Tickets website employs a 2048-bit next generation SSL certificates as recommended by NIST (National Institute of Standards and Technology) which serves to encrypt and protect your credit card information as its being transmitted to our secure payment gateway (First Atlantic Commerce).
Tego Tickets does not store any of our customer’s credit card information on our servers or databases. It is captured and sent to our payment gateway for immediate processing.
You hereby acknowledge that (a) any and all suggestions for correction, change and modification to the Services and other feedback (including but not limited to quotations of written or oral feedback), information and reports provided to Tego Tickets by you (collectively “Feedback”); and (b) all improvements, updates, modifications or enhancements, whether made, created or developed by Tego Tickets or otherwise relating to Feedback (collectively, “Revisions”), are and will remain the property of Tego Tickets. All Feedback and Revisions become the sole and exclusive property of Tego Tickets and Tego Tickets may use and disclose Feedback and/or Revisions in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to Tego Tickets any and all right, title and interest (including, but not limited to, any patent, copyright, future copyright, trade secret, trademark, show-how, know-how and any and all other intellectual property right) that you may have in and to any and all Feedback and Revisions. You hereby agree to waive any moral rights you may have in any and all Feedback and Revisions, and consent to any act which amounts to an infringement of any such moral right, in favour of Tego Tickets. At Tego Tickets’ s request, you will execute any document, registration or filing required to give effect to these provisions.
The Services may provide, or Users may provide, links to other Internet websites or resources. Because Tego Tickets has no control over such websites and resources, you acknowledge and agree that Tego Tickets is not responsible for the availability of such websites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, services or other materials on or available from such websites or resources, or any damages or losses related thereto, even if such websites or resources are connected with Tego Tickets partners or third party service providers.
As part of the Services you may be able to link an account you have with a third-party service, such as a social media website. By linking such third-party account, you agree that Tego Tickets may access, make available to and store any Content that you have provided to and stored in such third-party account so that it is available on or through the Services. Such content may include personally identifiable information.
Tego Tickets will not share with an Organizer any Payment Data. “Payment Data” means any full credit card number or other full payment account number and the related expiration date and security code entered by an Attendee on the Services in order to purchase a ticket or registration, donate or purchase merchandise related to events, so long as such information is entered in the fields under “Payment” on the order payment page. Note that if an Attendee enters such information in other areas of the Services or otherwise provides it to another User, it may not be encrypted and may be automatically shared with the applicable Organizer, so Attendees should enter such information only under “Payment” on the order payment page.
The Services are subject to United States export controls and economic sanctions laws. In accepting these Terms of Service, you represent and warrant that:
you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services of the same type as the Services (“Restricted Countries”), including without limitation, Cuba, Iran, North Korea, Sudan or Syria and
you are not a person or entity, or owned by, under the control of, or affiliated with, a person or entity (i) that appears on the U.S. Office of Foreign Assets Control’s Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; (ii) that appears on the U.S. Department of State’s Terrorist Exclusion List; (iii) that appears on the Bureau of Industry and Security’s Denied Persons, Entity or Unverified List; (iv) that appears on the Consolidated List of Targets published by the U.K. HM Treasury; (v) that appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; (vi) that is subject to sanctions in any other country; or (vii) that is engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles.
If you are a User located in Australia and constitute a Consumer under the Australian Consumer Law while using the Services, then Australian Consumer Amendments applies to you.
If you are a User located in the European Union who is an individual acting for purposes that are wholly or mainly outside of your trade, business, craft or profession while using the Services, then the following EU Consumer Amendments available here apply to you.
Registered Users may access and update some of their Personal Data being stored by us by logging in and visiting the My Account page. Registered Users may also contact us directly at the address specified below with requests to update and/or access Personal Data that is not accessible through the My Account page. Unregistered Users do not have a formal account with Tego Tickets, however, you can create a formal account by signing up. After signing up, you can update and access some of your Personal Data on the My Account page. Unregistered Users can also contact us directly with requests to update and/or access Personal Data at the address specified below. We will take reasonable steps to respond to requests relating to Personal Data within thirty (30) days, however, to the extent lawful, we may reject requests that we find to be unreasonable (i.e., require disproportionate efforts or material changes to our information systems), impractical or abusive (i.e., repetitive requests, requests made in bad faith, requests that would compromise third party information).
You have several choices available when it comes to your personal data:
International Privacy Laws
If you have a complaint about Tego Tickets’ s privacy practices, you should write to us at by email to firstname.lastname@example.org. We will take reasonable steps to work with you to attempt to resolve your complaint.
We may retain your Personal Data as long as you continue to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time.
You have several choices available when it comes to your Personal Data:
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to open an account, or buy or sell tickets, your name and email address will be required.
Tego Tickets Marketing Communications
Tego Tickets may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services or purchased a ticket and/or registration to an event listed on the Services. You can “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication. In addition, you may also manage your email preferences at any time by logging in (or signing up and then logging in), clicking on “Account” and then “Email Preferences.”
If you connect your Facebook account or sign up for other social media integrations whose product features include social notifications (i.e., updates on what your friends are doing on the Services), you will receive these social notifications. You can manage these social notifications by toggling your social settings to private or disconnecting such integration.
Transactional or Responsive Communications
Certain electronic communications from Tego Tickets are responsive to your requests. For instance, if you are an Attendee, we must email you your ticket or registration when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system you will no longer receive any updates on events you have created (including pay-out issues) or on events you are registered to attend (including emails with your tickets). We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organizing an event and will have no need to receive further communications from us or through our system.
Do Not Track
We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.